Client Relationship Management (CRM)
At Golden Standard, we understand that building strong client relationships is essential to driving business growth and customer satisfaction. Our Client Relationship Management (CRM) services are designed to help you manage and optimize every interaction with your customers throughout their entire journey with your business.
What is CRM?
What is our CRM?
CRM, or Customer Relationship Management, involves the use of strategies, processes, and technologies to manage and analyze customer interactions and data across the customer lifecycle. The primary goal of our CRM services is to enhance customer retention, improve customer satisfaction, and drive business growth by providing a deep understanding of your customers' needs, preferences, and behaviors.
Our CRM Suite
Our comprehensive CRM suite includes tools for sales, marketing, and customer service, enabling your business to track customer interactions, manage leads, and provide personalized support. The best part is that much of this process is automated, freeing up your time to focus on core business activities while our CRM handles the rest.
How Does It Work?
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Sign Up: We start with a brief online meeting to set up the CRM software and give you a walkthrough of the features and functionalities.
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Connecting: We then integrate the CRM software with your booking and job management systems to begin automating key processes.
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Automation Setup:
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We configure the CRM to send automatic text messages to customers after they book, confirming appointment details and providing any necessary information.
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We customize follow-up messages to be sent after job completion, including requests for Google reviews.
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We set up a missed call feature that automatically texts customers who call when you're unavailable, assuring them that you’ll follow up promptly.
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Ongoing Management:
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Our CRM software manages and tracks all customer interactions and reviews, ensuring continuous engagement and satisfaction.
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We regularly review and adjust automated messaging to optimize customer engagement and gather valuable feedback.
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The Benefits
By leveraging our CRM services, your business can create more effective and efficient customer engagement strategies, leading to improved customer satisfaction, higher retention rates, and long-term success. With our automated systems handling routine tasks, you can focus on what matters most—delivering exceptional service and growing your business.
Whats Included
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24/7 Support
We are committed to providing the best possible customer service to our clients, which is why we offer 24/7 customer care. This ensures that you are able to get help and assistance whenever you need it, day or night, so you can resolve your issues quickly and efficiently.
Google Review for your Business
Our CRM automates follow-up requests after transactions, encouraging satisfied customers to leave reviews. By streamlining this process, it helps boost your online reputation and attract more clients.
Tailored Pricing
We offer tailored pricing to your business in order to provide you with the most cost-effective solution for your needs. This means that you are able to work with a dedicated account manager to develop a pricing plan that is tailored to your specific budget and marketing objectives.